These conditions apply whether a
contract has been made verbally, by e-mail or in writing.
The hirer acts on behalf of all the passengers travelling on the vehicle(s). If the hirer is a company, group, or partnership, an individual must be named as a responsible person. The hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they actually travel with the party.
If the hirer is not going to travel with the party, a representative must be chosen, and the company informed prior to the hire taking place. The company will only accept instructions from the hirer or their nominated representative.
These conditions are freely available on the web site. By requesting a quote it is assumed that you have read and agreed to these terms and conditions in the event of your booking.
Quotations are given on the
basis of the direct route and on information provided by the hirer.
The route used will be at the discretion of the company unless it has
been particularly specified by the hirer in which case it will be
clearly shown on the confirmation.
All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation. Quotations are valid for 28 days unless otherwise notified.
Quotations given are for vehicle and driver only. Any additional charges will be separately identified and will be the hirers responsibility unless otherwise specified.
|3||Use of the Vehicle||The hirer cannot assume the use of the vehicle between outward and return journeys, nor that it will remain at the destination for the hirer's use unless this has been agreed with the company in advance.|
|4||Route and Time Variation||
It is the responsibility of the hirer to ensure that adequate access,
parking and turning space is available for the hired vehicle(s).
The company reserves the right to levy additional charges for additional mileage or time to that agreed. The charges will be pro rata.
The vehicle will depart at times agreed by the hirer, and it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for those losses incurred by passengers who fail to follow instructions given by the hirer.
|5||Drivers' Hours||The hours of operation for the driver are regulated by law, and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driver hours and duty time. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer. The calculation of any additional costs will be as in paragraph 4.|
|6||Seating Capacity||The company will, at the time of booking, agree and specify the legal seating capacity of the vehicle to be supplied. The hirer must not load the vehicle beyond this capacity.|
|7||Conveyance of Animals||No animals (Other than guide dogs and hearing dogs notified to the company in advance) may be carried on the vehicle without prior written agreement from the company.|
|8||Confirmation||Normally, written confirmation by the company is the only basis for the acceptance of hiring or for a subsequent alteration to its terms.|
|10||Cancellation by the Hirer||
|11||Cancellation by the Company||In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company may, by returning all money paid and without further or other liability, cancel the contract.|
|12||Vehicle to be Provided||
|13||Breakdown and Delays||The company gives its advice on journey times in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the control of the company, journeys may take longer then predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.|
|14||Agency Arrangements||Where the company hires in vehicles from other operators at the request of the hirer, it does so as agent for and on behalf of the hirer. Any terms and conditions imposed by such other suppliers through the company shall, insofar as they are supplied to the hirer, be binding on the hirer as if he had directly contracted such services and the hirer shall indemnify the company against any loss, claim, damage or award in respect of a breach of such supplier's terms and conditions brought about by the hirer's actions.|
|16||Conduct of Passengers||
|17||Complaints||In the event of a complaint about the company's services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. Liability is limited to a maximum of the refund of the hire cost.|
|18||Notices||No bill, poster or notice is to be displayed on any vehicle without the written consent of the company.|
|19||Refreshments and Alcoholic Drinks||Other than on a vehicle fitted expressly for that purpose, food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the company.|